first
go to add/remove programs & uninstall anything taht says Noreton or symantec
reboot to safe mode &
Start WinPFind3U. Copy/Paste the information in the codebox below into the pane where it says "Paste fix here" and then click the
Run Fix button.
[Unregister Dlls]
[Processes - Non-Microsoft Only]
YY -> symlcsvc.exe -> %CommonProgramFiles%\Symantec Shared\CCPD-LC\symlcsvc.exe
[Win32 Services - Non-Microsoft Only]
YY -> (ccEvtMgr) Symantec Event Manager [Win32_Shared | Auto | Stopped] -> %CommonProgramFiles%\Symantec Shared\ccSvcHst.exe
YY -> (ccProxy) Symantec Network Proxy [Win32_Own | Auto | Stopped] -> %CommonProgramFiles%\Symantec Shared\CCPROXY.EXE
YY -> (ccSetMgr) Symantec Settings Manager [Win32_Shared | Auto | Stopped] -> %CommonProgramFiles%\Symantec Shared\ccSvcHst.exe
YY -> (CLTNetCnService) Symantec Lic NetConnect service [Win32_Shared | Auto | Stopped] -> %CommonProgramFiles%\Symantec Shared\ccSvcHst.exe
YY -> (comHost) COM Host [Win32_Own | On_Demand | Stopped] -> %CommonProgramFiles%\Symantec Shared\VAScanner\comHost.exe
YY -> (Symantec Core LC) Symantec Core LC [Win32_Own | Auto | Running] -> %CommonProgramFiles%\Symantec Shared\CCPD-LC\symlcsvc.exe
YY -> (SymAppCore) Symantec AppCore Service [Win32_Own | Auto | Stopped] -> %CommonProgramFiles%\Symantec Shared\AppCore\AppSvc32.exe
[Driver Services - Non-Microsoft Only]
YY -> (NAVENG) NAVENG [Kernel | On_Demand | Stopped] -> %CommonProgramFiles%\Symantec Shared\VirusDefs\20071009.017\NAVENG.SYS
YY -> (NAVEX15) NAVEX15 [Kernel | On_Demand | Stopped] -> %CommonProgramFiles%\Symantec Shared\VirusDefs\20071009.017\NAVEX15.SYS
YY -> (SPBBCDrv) SPBBCDrv [Kernel | On_Demand | Stopped] -> %CommonProgramFiles%\Symantec Shared\SPBBC\SPBBCDrv.sys
YY -> (SRTSP) SRTSP [File_System | On_Demand | Stopped] -> %System32%\drivers\srtsp.sys
YY -> (SRTSPL) SRTSPL [Kernel | On_Demand | Stopped] -> %System32%\drivers\srtspl.sys
YY -> (SRTSPX) SRTSPX [Kernel | System | Running] -> %System32%\drivers\srtspx.sys
YY -> (SYMDNS) SYMDNS [Kernel | On_Demand | Stopped] -> %System32%\drivers\symdns.sys
YY -> (SymEvent) SymEvent [Kernel | On_Demand | Running] -> %System32%\drivers\SYMEVENT.SYS
YY -> (SYMFW) SYMFW [Kernel | On_Demand | Stopped] -> %System32%\drivers\symfw.sys
YY -> (SYMIDS) SYMIDS [Kernel | On_Demand | Stopped] -> %System32%\drivers\symids.sys
YY -> (SYMIDSCO) SYMIDSCO [Kernel | On_Demand | Stopped] -> %CommonProgramFiles%\Symantec Shared\SymcData\idsdefs\20071002.003\SymIDSCo.sys
YY -> (symlcbrd) symlcbrd [Kernel | Auto | Running] -> %System32%\drivers\symlcbrd.sys
YY -> (SYMNDIS) SYMNDIS [Kernel | On_Demand | Stopped] -> %System32%\drivers\symndis.sys
YY -> (SYMREDRV) SYMREDRV [Kernel | On_Demand | Stopped] -> %System32%\drivers\symredrv.sys
YY -> (SYMTDI) SYMTDI [Kernel | System | Running] -> %System32%\drivers\symtdi.sys
[Registry - All]
< Internet Explorer Bars [HKLM] > -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\
YN -> {4528BBE0-4E08-11D5-AD55-00010333D0AD} [HKLM] -> Reg Data - Key not found [Reg Data - Key not found]
< Internet Explorer Bars [HKCU] > -> HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\
YN -> {32683183-48a0-441b-a342-7c2a440a9478} [HKLM] -> Reg Data - Key not found [Reg Data - Key not found]
YN -> {4528BBE0-4E08-11D5-AD55-00010333D0AD} [HKLM] -> Reg Data - Key not found [Reg Data - Key not found]
YN -> {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} [HKLM] -> Reg Data - Key not found [Reg Data - Key not found]
< Internet Explorer ToolBars [HKCU] > -> HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\
YN -> ShellBrowser\\{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} [HKLM] -> Reg Data - Key not found [Reg Data - Key not found]
YN -> WebBrowser\\{2318C2B1-4965-11D4-9B18-009027A5CD4F} [HKLM] -> Reg Data - Key not found [Reg Data - Key not found]
YN -> WebBrowser\\{2B9BAC64-7156-B2BD-35BB-675A90F03BC5} [HKLM] -> Reg Data - Key not found [Reg Data - Key not found]
YN -> WebBrowser\\{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} [HKLM] -> Reg Data - Key not found [Reg Data - Key not found]
YN -> WebBrowser\\{EF99BD32-C1FB-11D2-892F-0090271D4F88} [HKLM] -> Reg Data - Key not found [Yahoo! Toolbar]
< Downloaded Program Files > -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\
YN -> {01010E00-5E80-11D8-9E86-0007E96C65AE} -> - CodeBase = http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
YN -> {01012101-5E80-11D8-9E86-0007E96C65AE} -> - CodeBase = http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
YN -> {1F2F4C9E-6F09-47BC-970D-3C54734667FE} -> LSSupCtl Class - CodeBase = https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
YN -> {644E432F-49D3-41A1-8DD5-E099162EEEC5} -> Symantec RuFSI Utility Class - CodeBase = http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
[Registry - Additional Scans - All]
< ContextMenuHandlers - * [HKLM] > -> HKEY_LOCAL_MACHINE\Software\Classes\*\shellex\ContextMenuHandlers\
YY -> {FAD61B3D-699D-49B2-BE16-7F82CB4C59CA} [HKLM] -> %ProgramFiles%\Symantec\Norton AntiVirus\NavShExt.dll [Symantec.Norton.Antivirus.IEContextMenu]
< ContextMenuHandlers - Folder [HKLM] > -> HKEY_LOCAL_MACHINE\Software\Classes\Folder\shellex\ContextMenuHandlers\
YY -> {FAD61B3D-699D-49B2-BE16-7F82CB4C59CA} [HKLM] -> %ProgramFiles%\Symantec\Norton AntiVirus\NavShExt.dll [Symantec.Norton.Antivirus.IEContextMenu]
[ Extra Files ]
%CommonProgramFiles%\Symantec Shared\
%ProgramFiles%\Symantec\
[Empty Temp Folders]
[Reboot]
The fix should only take a very short time and then you will be asked if you want to reboot. Choose Yes.
when it reboots
Post the following back here:
the latest .log file from the WinPFind3u folder (it will have a name in the format mmddyyyy_hhmmss.log)
I will review the information when it comes back in.
Also let me know of any problems you encountered performing the steps above or any continuing problems you are still having with the computer.
