Help? Please

[Derek]

this is a particularly difficult malware to fix

reboot & try combofix again

if it doesn't work properly this time we can try something different

[Pam H]

Derek,

I ran the combofix. I feel sure it was complete. I can't find the log. =/

[Derek]

look at C:\combofix

or at C:\qoobox\quarantine

look for combofix.txt

[Pam H]

Derek,

Thank you for being patient. 

[Derek]

Download the attached CFScript.txt  and save it to the same place you saved combofix c:\users\Alex\Documents\my Ebooks( click on the link underneath this post & if you are using internet explorer when the "File download" pop up comes press SAVE and choose desktop  in the list of selections in that window & press save)
Disable any antivirus/antimalware/firewall realtime protection or script blocking in the same way you did previously before running combofix & remember to re-enable it when it has finished
Close any open browsers
Then drag the CFScript.txt into the ComboFix.exe as shown in the screenshot below.

 



 

This will start ComboFix again.  It may ask to reboot.  Post the contents of Combofix.txt in your next reply


Note: these instructions and script were created specifically for this user.  If you are not this user, do NOT follow these instructions or use this script as it could damage the workings of your system and will not fix your problem. If you have a similar problem start your own topic in the malware fixing forum

This will create a zip file inside C:\QooBox\quarantine named something like  [38]-Submit_2008-01-17@17.50.zip  

at the end it will pop up an alert  & open your browser and  ask you to send the zip file

please follow those instructions. We need to see the zip file before we can carry on with the fix

If there is no pop up alert or open browser then

please go to  http://www.thespykiller.co.uk/index.php?board=1.0 and upload these files so I can examine them and if needed distribute them to antivirus companies.
Just press new topic, fill in the needed details and just give a link to your post here & then press the browse button and then navigate to & select the files on your computer, If there is more than 1 file then press the more attachments button for each extra file and browse and select etc and then when all the files are listed in the windows press send to  upload the files ( do not post HJT logs there as they will not get dealt with)

Files to submit:
the zip file  inside C:\QooBox\quarantine created by combofix named something like  [38]-Submit_2008-01-17@17.50.zip  

or to
http://www.bleepingcomputer.com/submit-malware.php?channel=38

[Pam H]

Derek,

I did get the log after the new combofix, but nothing popped up with a zip file.  I am not a computer person, I'm so sorry that I don't know what I'm doing. Here is the new log. 

[Derek]

you didn't do as requested
combofix, just ran on its own & you didn't drop the combofix.txt on top of combofix to make it run

please try again

[Pam H]

I don't see the option to choose desktop in the saving process of the CF file.

[Derek]

read post 14

it must be saved to same place as combofix is

in your case it is c:\users\Alex\Documents\my Ebooks

[Pam H]

Download the attached CFScript.txt  and save it to the same place you saved combofix c:\users\Alex\Documents\my Ebooks( click on the link underneath this post & if you are using internet explorer when the "File download" pop up comes press SAVE and choose desktop  in the list of selections in that window & press save)
Disable any antivirus/antimalware/firewall realtime protection or script blocking in the same way you did previously before running combofix & remember to re-enable it when it has finished
Close any open browsers


This is the part that I cannot seem to do

[Would you do all this for nothing?]

You have come to The Spykiller for help because your Antivirus or Antispyware hasn't been able to fix your problem.

Modern Malware has become so involved and difficult to fix that it takes a very long time and a lot of hard work to read all the logs posted here and research and prepare the fixes for you. In many cases each part of the fix takes about 30 minutes to prepare, so a large part of my time is spent helping you

Would you do all this for nothing?

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