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Recent Posts

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21
Malware removal and help / Re: trojan.agent gen-graftor and iminent
« Last post by cjinca on March 27, 2014, 18:26:18 »
thanks Derek. Your comments make me more confident too do so. And one more time, even though I have the more current version of debt, I need to go through this process or it can cause considerable problems for computer?
22
Malware removal and help / Re: trojan.agent gen-graftor and iminent
« Last post by Derek on March 27, 2014, 18:09:55 »
Almost all SAS threats it finds will be cookies and totally harmless, Yes they have privacy implicatiosn in that advertising companies like Google etc will track you all round the net, but that isn't dangerous at all

I rarely use or recommend SAS nowadays because of all the  "nonsense" alarms from it

There is no harm in using the steps in step 4 of the Microsoft help
I have had to do it several times with dotnet framework problems and frequently it is the only cure. It is just time consuming 
23
Malware removal and help / Re: trojan.agent gen-graftor and iminent
« Last post by cjinca on March 27, 2014, 17:58:38 »
Thanks Derek. I'm between the rock/hard place of sorts. What is the likelihood that doing step 4 will make laptop unusable? Daughter doesn't think computer came with operating disks.

In many ways, it rocks on daily, fairly fast browser, but there are snags I run into that cause black screen(either SAS or Evernote seem to be involved when this happens). And SAS takes FOREVER to run. Right now it says 263 threats and has almost been running 2 hours (no open browsers, programs, until posting this).



24
Malware removal and help / Re: trojan.agent gen-graftor and iminent
« Last post by Derek on March 20, 2014, 16:55:37 »
There is no need to worry about the SAS findings, they are just harmless left over registry entries

All you can do now is follow step 4 & remove all net framework Then install them starting form oldest version 1.1 , update it to latest patches, then 2. & upodate it all, then 3, then 4

you will probably only need 3 & 4 & not install 1 & 2

25
Malware removal and help / Re: trojan.agent gen-graftor and iminent
« Last post by cjinca on March 20, 2014, 15:58:36 »
I've tried methods 1 & 2 without luck.

Also, this morning I prompted SAS to scan and it shows the following 'browser extensions', view password and iminent.  Does this mean that my computer is still vulnerable? Also, is it possible to determine what date computer was infected with each of these?
26
Malware removal and help / Re: trojan.agent gen-graftor and iminent
« Last post by Derek on March 18, 2014, 07:23:07 »
try following the advice here for sorting the net framework problems
http://support.microsoft.com/kb/2507641
27
Malware removal and help / Re: trojan.agent gen-graftor and iminent
« Last post by cjinca on March 17, 2014, 22:50:21 »
Thanks Derek.  None of the popups/redirects are occurring. The fact that I had a program with the name password in it made me sick. Do you think I am at considerable risk due to this recent problem? 

And should I drag the Adobe Acrobat shortcut to trash and consider that this is all resolved? And also put the ADWCleaner, JRT and DDS stuff in trash or do I need to uninstall something?

Computer is still not quite right but I think they are problems that existed before this one. 

I downloaded several windows updates 2 days ago. Since then, a few things have changed on computer. Chrome started constantly prompting, Chrome isn't default browser but I think this was resolved today with Chrome update. 

Windows update says I need .NET 4 but when I try to update, error message 66A appears. I looked in programs and I have 4.5. I tried to repair it to see if it would end the prompts for 4 but got message saying it couldn't be repaired (see photo). Also, the HP Support assistant is readable, just a bunch of squares.

Some HP features aren't working correctly. 

When I try to print something, computer prompts me to save document. I save to desktop and when I try to open, it suggests opening it with Windows Media Center. Clicking link results in black screen.

I've tried again this morning and duplicated same thing. I did see the option for Ctrl + Shift +P and that works.

My daughter is loaning me laptop long term. I like it, but I'm not used to HP or Windows 7 and this makes using it challenging as I don't know what 'normal' is.

Are these problems you might help with or should I contact Microsoft and HP? 

Thanks so much AGAIN. Carol
28
Malware removal and help / Re: trojan.agent gen-graftor and iminent
« Last post by Derek on March 16, 2014, 18:21:48 »
proxy should be do not use  a proxy

I can't see anything in the logs
29
Malware removal and help / Re: trojan.agent gen-graftor and iminent
« Last post by cjinca on March 16, 2014, 17:17:58 »
I think redirections have stopped.

I'd been running in safe mode since after running ADWcleaner.

Should proxy setting be 'use system proxy settings' or autodetect?

Do the logs look clean?
30
Malware removal and help / Re: trojan.agent gen-graftor and iminent
« Last post by Derek on March 16, 2014, 16:36:08 »
which browser are the windows keep opening in
if it is chrome then  you need to reset it to default
open chrome settings ( the little 3 bar icon on top right )
select settings/ select show advanced and scroll right to the bottom of page & press the reset browser settings
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You have come to The Spykiller for help because your Antivirus or Antispyware hasn't been able to fix your problem.

Modern Malware is so involved and difficult to fix that it takes a very long time and a lot of hard work to read all the logs posted here and research and prepare the fixes for you.
In many cases each part of the fix takes about 30 minutes to prepare, so a large part of my time is spent helping you

Would you do all this for nothing?

I run this site to help raise funds for Hedgehog Rescue

Please donate if I have helped you or you have found this site useful.

You can donate safely and securely by using the PayPal service, just click on one of the buttons below.

To donate in UK £

To donate in US$

To donate in Euro €

Any amount no matter how small is gratefully accepted and needed to ensure we keep the Rescue Centre running