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21
Malware removal and help / Re: adware/malware popups etc
« Last post by Derek on April 24, 2014, 07:10:55 »
Click on this link to download : ADWCleaner Click on ONE of the Two  Blue Download Now buttons That have a blue arrow beside them  and save it to your desktop. Do not click on any links in the top Advert.

See the screenshot where the proper download buttons are highlighted


 NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Tools > Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

 Close your browser and double click on this icon on your desktop:



 You will then see the screen below, click on the Scan button (as indicated), accept any prompts that appear and allow it to run, it may take several minutes to complete, when it is done, you will get a  message saying "PENDING" , Ignore that &  click on the Clean button, accept any prompts that appear and allow the system to reboot. You will then be presented with the report, Copy & Paste it into your next post.


22
Malware removal and help / adware/malware popups etc
« Last post by manicmoms on April 24, 2014, 03:45:09 »
Hello I am having many different types of problems such as ads links popups and the likes.  I have done everything that I was able to do in your instructions in pinned post.  I am attaching the logs as instructed however i did encounter a lot of different pop ups that tried blocking me from doing as you instructed so if the files are not complete for some reason or another maybe you can help me get around that somehow.

Also I downloaded Kaspersky and did a scan today.  It also downloaded a Interent downloader2....have had a lot of pop ups from that I was going to uninstall it myself but can not find it in add/remove programs.  I did uninstall Kaspersky.

Thank you very much for your help in advance.
Krys

DDS: Below
ARK and ATTACH: Attached


**************************&^%$#

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16843
Run by Jalee6789 at 20:44:16 on 2014-04-23
Microsoft Windows 8  6.2.9200.0.1252.1.1033.18.3554.1277 [GMT -5:00]
.
AV: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ===============
.
C:\PROGRA~2\AVG\AVG2014\avgrsa.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\dwm.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Windows\system32\svchost.exe -k apphost
C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe
C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\dashost.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\AVG\AVG2014\avgnsa.exe
C:\Program Files (x86)\AVG\AVG2014\avgemca.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\taskhostex.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\Explorer.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Users\Jalee6789\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\MyPC Backup\MyPC Backup.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files (x86)\AVG\AVG2014\avgui.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files (x86)\MyPC Backup\BackupStack.exe
C:\Program Files (x86)\WildTangent Games\App\GamesAppIntegrationService.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Hewlett-Packard\HP Connected Remote\HPConnectedRemoteService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files (x86)\Hewlett-Packard\HP Connected Remote\HPConnectedRemoteUser.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MMLoadDrv.exe
C:\Windows\system32\taskhost.exe
C:\Windows\syswow64\wwahost.exe
C:\Windows\System32\RuntimeBroker.exe
C:\Windows\system32\wwahost.exe
C:\Program Files\WindowsApps\4DF9E0F8.Netflix_1.16.0.69_x64__mcm4njqhnhss8\Netflix.exe
C:\Program Files (x86)\AVG\AVG2014\avgcsrva.exe
C:\Users\Jalee6789\Downloads\IDM2.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\msiexec.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com
uProxyOverride = <-loopback>
uURLSearchHooks: InternetHelper3.6 Toolbar: {94625830-343a-4df0-88c1-444d195064d0} - C:\Program Files (x86)\InternetHelper3.6\prxtbInte.dll
mURLSearchHooks: InternetHelper3.6 Toolbar: {94625830-343a-4df0-88c1-444d195064d0} - C:\Program Files (x86)\InternetHelper3.6\prxtbInte.dll
mWinlogon: Userinit = userinit.exe,
BHO: PETN: {3DF5BF98-C5A8-4154-8B63-D07977DBA953} -
BHO: InternetHelper3.6 Toolbar: {94625830-343a-4df0-88c1-444d195064d0} - C:\Program Files (x86)\InternetHelper3.6\prxtbInte.dll
BHO: GetSavin 5.0: {BBBEDAC2-B124-494A-9D19-7C0D7741690C} -
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
TB: InternetHelper3.6 Toolbar: {94625830-343A-4DF0-88C1-444D195064D0} - C:\Program Files (x86)\InternetHelper3.6\prxtbInte.dll
TB: InternetHelper3.6 Toolbar: {94625830-343a-4df0-88c1-444d195064d0} - C:\Program Files (x86)\InternetHelper3.6\prxtbInte.dll
uRun: [EA Core] "C:\Program Files (x86)\Electronic Arts\EADM\Core.exe" -silent
uRun: [Google Update] "C:\Users\Jalee6789\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [AVG-Secure-Search-Update_0214c] C:\Users\Jalee6789\AppData\Roaming\AVG 0214c Campaign\AVG-Secure-Search-Update-0214c.exe /PROMPT /mid=a260db80d6ed47d39d33e9a3e10f50c4-00bbba3a2b0f9712013edb1526ab09e4154c29ae /CMPID=0214c
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [CLVirtualDrive] "C:\Program Files (x86)\CyberLink\Power2Go8\VirtualDrive.exe" /R
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2014\avgui.exe" /TRAYONLY
mRunOnce: [Malwarebytes Anti-Malware (cleanup)] "C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\mbamdor.exe" "C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware"
StartupFolder: C:\Users\JALEE6~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MYPCBA~1.LNK - C:\Program Files (x86)\MyPC Backup\MyPC Backup.exe
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{5F6BDDC5-3B34-4167-BAA3-E37B242E2B87} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{5F6BDDC5-3B34-4167-BAA3-E37B242E2B87}\241697D6F6E6470263 : DHCPNameServer = 97.64.168.12 97.64.183.165 192.168.6.1
TCP: Interfaces\{5F6BDDC5-3B34-4167-BAA3-E37B242E2B87}\2656C6B696E6E253831616 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{5F6BDDC5-3B34-4167-BAA3-E37B242E2B87}\75169707F62747F5143636563737 : DHCPNameServer = 192.168.5.1 64.134.255.2 64.134.255.10
TCP: Interfaces\{5F6BDDC5-3B34-4167-BAA3-E37B242E2B87}\E45445745414257343 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{5F6BDDC5-3B34-4167-BAA3-E37B242E2B87}\F4E4540245F455348402D47205F405 : DHCPNameServer = 192.168.43.1
TCP: Interfaces\{AFA7BACA-0B1D-49F1-B76A-AC7846CA6A85} : DHCPNameServer = 192.168.42.129
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
AppInit_DLLs= c:\progra~2\optimi~1\optpro~1.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\31.0.1650.63\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-RunOnce: [NCPluginUpdater] "c:\program files (x86)\hewlett-packard\hp health check\activecheck\product_line\NCPluginUpdater.exe" Update
x64-IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\System32\Drivers\amd_sata.sys [2012-9-2 79528]
R0 amd_xata;amd_xata;C:\Windows\System32\Drivers\amd_xata.sys [2012-9-2 26280]
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\Drivers\avgidsha.sys [2013-11-25 196376]
R0 Avgloga;AVG Logging Driver;C:\Windows\System32\Drivers\avgloga.sys [2013-10-31 294712]
R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\Drivers\avgmfx64.sys [2013-10-1 123704]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\Drivers\avgrkx64.sys [2013-9-10 31544]
R1 Avgdiska;AVG Disk Driver;C:\Windows\System32\Drivers\avgdiska.sys [2013-11-25 150808]
R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\Drivers\avgidsdrivera.sys [2013-11-25 243480]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\Drivers\avgldx64.sys [2013-11-1 212280]
R1 Avgwfpa;AVG Firewall Driver;C:\Windows\System32\Drivers\avgwfpa.sys [2013-10-21 252728]
R1 CLVirtualDrive;CLVirtualDrive;C:\Windows\System32\Drivers\CLVirtualDrive.sys [2013-1-8 92536]
R1 wStLib64;wStLib64;C:\Windows\System32\Drivers\wStLib64.sys [2014-3-23 61112]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-9-18 239616]
R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2012-9-18 361984]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe [2014-2-23 3782672]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe [2013-9-24 348008]
R2 BackupStack;Computer Backup (MyPC Backup);C:\Program Files (x86)\MyPC Backup\BackupStack.exe [2013-5-21 32808]
R2 GamesAppIntegrationService;GamesAppIntegrationService;C:\Program Files (x86)\WildTangent Games\App\GamesAppIntegrationService.exe [2013-10-7 227936]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2013-11-4 92160]
R2 HPConnectedRemote;HP Connected Remote Service;C:\Program Files (x86)\Hewlett-Packard\HP Connected Remote\HPConnectedRemoteService.exe [2012-10-12 35744]
R2 hpsrv;HP Service;C:\Windows\System32\hpservice.exe [2012-9-24 31040]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2012-9-7 35232]
R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\Drivers\AtihdW86.sys [2012-8-21 91648]
R3 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\Drivers\MBAMSwissArmy.sys [2014-3-29 119512]
R3 RSP2STOR;Realtek PCIE CardReader Driver - P2;C:\Windows\System32\Drivers\RtsP2Stor.sys [2013-1-8 269968]
R3 RTL8168;Realtek 8168 NT Driver;C:\Windows\System32\Drivers\Rt630x64.sys [2013-1-8 690832]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\Drivers\usbfilter.sys [2013-1-8 57000]
R3 WirelessButtonDriver;HP Wireless Button Driver Service;C:\Windows\System32\Drivers\WirelessButtonDriver64.sys [2012-8-31 20800]
S0 Avgboota;AVG Early Launch Anti-Malware Driver;C:\Windows\System32\Drivers\avgboota.sys [2013-9-4 20496]
S2 70e6ca8c;Optimizer Pro Crash Monitor;C:\Windows\System32\rundll32.exe [2012-7-25 51712]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);C:\Windows\System32\Drivers\ssudbus.sys [2014-1-22 108800]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 iaStorA;iaStorA;C:\Windows\System32\Drivers\iaStorA.sys [2012-9-28 650808]
S3 SmbDrv;SmbDrv;C:\Windows\System32\Drivers\Smb_driver_AMDASF.sys [2012-8-24 41272]
S3 SmbDrvI;SmbDrvI;C:\Windows\System32\Drivers\Smb_driver_Intel.sys [2012-8-24 43832]
S3 ssudmdm;SAMSUNG  Mobile USB Modem Drivers (DEVGURU Ver.);C:\Windows\System32\Drivers\ssudmdm.sys [2014-1-22 206080]
S3 WUDFWpdMtp;WUDFWpdMtp;C:\Windows\System32\Drivers\WUDFRd.sys [2012-7-25 198656]
S4 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [2013-1-8 2451456]
.
=============== Created Last 30 ================
.
2014-04-23 18:59:09   --------   d-----w-   C:\Users\Jalee6789\AppData\Roaming\IDM2
2014-04-09 03:00:55   79064   ----a-w-   C:\Windows\System32\drivers\wwgovdo.sys
2014-03-29 19:15:23   119512   ----a-w-   C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-03-29 19:14:48   --------   d-----w-   C:\ProgramData\Malwarebytes
2014-03-29 19:10:58   --------   d-----w-   C:\Users\Jalee6789\ACF5FE1B377240688B872D2A6EFD0A05.TMP
2014-03-29 17:10:51   --------   d-----w-   C:\Program Files\Enigma Software Group
2014-03-29 17:08:28   --------   d-----w-   C:\Program Files (x86)\Common Files\Wise Installation Wizard
2014-03-27 23:02:55   1628160   ----a-w-   C:\Windows\System32\WindowsCodecs.dll
2014-03-27 23:02:55   1339392   ----a-w-   C:\Windows\SysWow64\WindowsCodecs.dll
2014-03-27 20:38:53   --------   d-----w-   C:\Users\Jalee6789\AppData\Local\Mozilla
2014-03-27 19:57:49   4036608   ----a-w-   C:\Windows\System32\win32k.sys
2014-03-27 19:54:16   595968   ----a-w-   C:\Windows\System32\qedit.dll
2014-03-27 19:54:16   496640   ----a-w-   C:\Windows\SysWow64\qedit.dll
2014-03-26 23:41:50   --------   d-----w-   C:\ProgramData\{18165758-115C-4DC0-9EC2-FF89F725767F}
.
==================== Find3M  ====================
.
2014-03-23 16:03:42   61112   ----a-w-   C:\Windows\System32\drivers\wStLib64.sys
2014-03-04 22:52:34   78304   ----a-w-   C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-03-04 22:52:34   694240   ----a-w-   C:\Windows\SysWow64\FlashPlayerApp.exe
2014-02-23 08:13:41   2241536   ----a-w-   C:\Windows\System32\wininet.dll
2014-02-23 08:13:31   915968   ----a-w-   C:\Windows\System32\uxtheme.dll
2014-02-23 08:13:31   53760   ----a-w-   C:\Windows\System32\UXInit.dll
2014-02-23 08:11:59   3960320   ----a-w-   C:\Windows\System32\jscript9.dll
2014-02-23 08:11:52   67072   ----a-w-   C:\Windows\System32\iesetup.dll
2014-02-23 08:11:52   136704   ----a-w-   C:\Windows\System32\iesysprep.dll
2014-02-23 06:54:46   1767936   ----a-w-   C:\Windows\SysWow64\wininet.dll
2014-02-23 06:54:37   44032   ----a-w-   C:\Windows\SysWow64\UXInit.dll
2014-02-23 06:53:22   2877952   ----a-w-   C:\Windows\SysWow64\jscript9.dll
2014-02-23 06:53:18   61440   ----a-w-   C:\Windows\SysWow64\iesetup.dll
2014-02-23 06:53:18   109056   ----a-w-   C:\Windows\SysWow64\iesysprep.dll
2014-02-23 06:35:36   2706432   ----a-w-   C:\Windows\System32\mshtml.tlb
2014-02-23 06:31:25   2706432   ----a-w-   C:\Windows\SysWow64\mshtml.tlb
2014-02-23 04:06:33   534528   ----a-w-   C:\Windows\SysWow64\uxtheme.dll
.
============= FINISH: 20:44:58.86 ===============
24
Malware removal and help / Re: trojan.agent gen-graftor and iminent
« Last post by cjinca on March 28, 2014, 19:21:11 »
All you can do now is follow step 4 & remove all net framework Then install them starting form oldest version 1.1 , update it to latest patches, then 2. & upodate it all, then 3, then 4

you will probably only need 3 & 4 & not install 1 & 2



How will I know if I need to start with 1 or 3?
25
Malware removal and help / Re: trojan.agent gen-graftor and iminent
« Last post by cjinca on March 27, 2014, 19:45:57 »
okay. Now I'm really motivated
26
Malware removal and help / Re: trojan.agent gen-graftor and iminent
« Last post by Derek on March 27, 2014, 19:33:01 »
It shouldn't cause any problems for the computer and doesn't put any more strain on it than installing or uninstalling any program
If you don't get net framework working then there is a serious risk of malware infiltration through security holes that updates fix. If you can't install the updates, you are very vulnerable
27
Malware removal and help / Re: trojan.agent gen-graftor and iminent
« Last post by cjinca on March 27, 2014, 18:26:18 »
thanks Derek. Your comments make me more confident too do so. And one more time, even though I have the more current version of debt, I need to go through this process or it can cause considerable problems for computer?
28
Malware removal and help / Re: trojan.agent gen-graftor and iminent
« Last post by Derek on March 27, 2014, 18:09:55 »
Almost all SAS threats it finds will be cookies and totally harmless, Yes they have privacy implicatiosn in that advertising companies like Google etc will track you all round the net, but that isn't dangerous at all

I rarely use or recommend SAS nowadays because of all the  "nonsense" alarms from it

There is no harm in using the steps in step 4 of the Microsoft help
I have had to do it several times with dotnet framework problems and frequently it is the only cure. It is just time consuming 
29
Malware removal and help / Re: trojan.agent gen-graftor and iminent
« Last post by cjinca on March 27, 2014, 17:58:38 »
Thanks Derek. I'm between the rock/hard place of sorts. What is the likelihood that doing step 4 will make laptop unusable? Daughter doesn't think computer came with operating disks.

In many ways, it rocks on daily, fairly fast browser, but there are snags I run into that cause black screen(either SAS or Evernote seem to be involved when this happens). And SAS takes FOREVER to run. Right now it says 263 threats and has almost been running 2 hours (no open browsers, programs, until posting this).



30
Malware removal and help / Re: trojan.agent gen-graftor and iminent
« Last post by Derek on March 20, 2014, 16:55:37 »
There is no need to worry about the SAS findings, they are just harmless left over registry entries

All you can do now is follow step 4 & remove all net framework Then install them starting form oldest version 1.1 , update it to latest patches, then 2. & upodate it all, then 3, then 4

you will probably only need 3 & 4 & not install 1 & 2

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Donations

You have come to The Spykiller for help because your Antivirus or Antispyware hasn't been able to fix your problem.

Modern Malware has become so involved and difficult to fix that it takes a very long time and a lot of hard work to read all the logs posted here and research and prepare the fixes for you. In many cases each part of the fix takes about 30 minutes to prepare, so a large part of my time is spent helping you

Would you do all this for nothing?

The reason I run this site is to raise funds for Hedgehog Rescue

Please donate if I have helped you or you have found this site useful.

You can donate safely and securely by using the paypal service, just click on one of the buttons below.

To donate in UK £

To donate in US$

To donate in Euro €

Any amount no matter how small is gratefully accepted and needed to ensure we keep the Rescue Centre running

To donate via paypal when the button doesn't appear or the link doesn't work: just go to www.paypal.com or your country's paypal log in page and chose send money and use help@thehedgehog.co.uk as recipient email address and select other service as the option. then follow prompts


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Stop killing hedgehogs with strimmers
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You have come to The Spykiller for help because your Antivirus or Antispyware hasn't been able to fix your problem.

Modern Malware is so involved and difficult to fix that it takes a very long time and a lot of hard work to read all the logs posted here and research and prepare the fixes for you.
In many cases each part of the fix takes about 30 minutes to prepare, so a large part of my time is spent helping you

Would you do all this for nothing?

I run this site to help raise funds for Hedgehog Rescue

Please donate if I have helped you or you have found this site useful.

You can donate safely and securely by using the PayPal service, just click on one of the buttons below.

To donate in UK £

To donate in US$

To donate in Euro €

Any amount no matter how small is gratefully accepted and needed to ensure we keep the Rescue Centre running