Topic: Laptop can't install Antivirus, ccleaner and upload or share pictures...

[razor2300]

Actually, it's not my laptop, but my friend's laptop.. i've tried my best to help her but it's hard, we already used combofix but it still cannot install antivirus programs.. here's the log..

Malwarebytes' Anti-Malware 1.42
Database version: 3289
Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

12/26/2009 9:36:45 PM
mbam-log-2009-12-26 (21-36-45).txt

Scan type: Quick Scan
Objects scanned: 101744
Time elapsed: 3 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 1
Files Infected: 9

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\forceclassiccontrolpanel (Hijack.ControlPanelStyle) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSMHelp (Hijack.Help) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\Administrator\Local Settings\temp\E_4 (Worm.AutoRun) -> Delete on reboot.

Files Infected:
C:\Documents and Settings\Administrator\Local Settings\temp\E_4\com.run (Worm.AutoRun) -> Delete on reboot.
C:\Documents and Settings\Administrator\Local Settings\temp\E_4\dp1.fne (Worm.AutoRun) -> Delete on reboot.
C:\Documents and Settings\Administrator\Local Settings\temp\E_4\eAPI.fne (Worm.AutoRun) -> Delete on reboot.
C:\Documents and Settings\Administrator\Local Settings\temp\E_4\internet.fne (Worm.AutoRun) -> Delete on reboot.
C:\Documents and Settings\Administrator\Local Settings\temp\E_4\krnln.fnr (Worm.AutoRun) -> Delete on reboot.
C:\Documents and Settings\Administrator\Local Settings\temp\E_4\RegEx.fnr (Worm.AutoRun) -> Delete on reboot.
C:\Documents and Settings\Administrator\Local Settings\temp\E_4\shell.fne (Worm.AutoRun) -> Delete on reboot.
C:\Documents and Settings\Administrator\Local Settings\temp\E_4\spec.fne (Worm.AutoRun) -> Delete on reboot.
C:\Documents and Settings\Administrator\Start Menu\Programs\Startup\¡¡¡¡¡¡.lnk (Worm.AutoRun) -> Quarantined and deleted successfully.


that's it.. hope you can help us.. really thankful to be part of this site.. thanks.. God bless!

[Derek]

Delete any existing version of ComboFix you have sitting on your desktop

Please read and follow all these instructions very carefully

Download ComboFix from Here to your Desktop.

**Note:  It is important that it is saved directly to your desktop  and run from the desktop and not any other folder on your computer**
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1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

• Very Important! Temporarily disable your anti-virus and  anti-malware real-time protection and any script blocking components of them or your firewall before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results" or stop combofix running at all
• Click on THIS LINK to see instructions on how to temporarily disable many security programs while running combofix. The list does not cover every program. If yours is not listed and you don't know how to disable it, please ask.
  
• Remember to re enable the protection again after combofix has finished
  

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2. Close any open browsers and any other programs you might have running

Double click on combofix.exe & follow the prompts.

If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?"
Please select yes & let it download the files it needs to do this
When finished, it will produce a report for you. 
Please post the "C:\ComboFix.txt" for further review


****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell us when you reply. Read HERE why we disable autoruns

Please do not install any new programs or update anything (always allow your antivirus/antispyware to update) unless told to do so while we are fixing your problem. If combofix alerts to a new version and offers to update, please let it. It is essential we always use the latest version.