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It takes a very long time and a lot of hard work on our part to read all the logs posted here and research and prepare the fixes for you. In many cases each part of the fix takes about 30 minutes to prepare so a large part of our time is spent helping you

 INSTRUCTIONS - Read This Before Posting For Malware Removal Help

Author Topic: MBAM problems  (Read 3281 times)

Offline Derek

  • Administrator
  • *****
  • Posts: 11929
Re: MBAM problems
« Reply #10 on: December 31, 2009, 08:55:48 »
now try MBAM & see if it works

Please download Malwarebytes' Anti-Malware to your desktop
from HERE or HERE

Double-click mbam-setup.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to the following:

Update Malwarebytes' Anti-Malware. Launch Malwarebytes' Anti-Malware. Then click Finish.

If an update is found, it will download and install the latest version. Press Update to make sure the latest database is loaded.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When completed, a log will open in Notepad.
Please include this log in your next reply.

It might ask you to reboot to finish cleaning. Please do so. ( Press YES on the alert) 
If you receive an (Error Loading xxxxxxxxxx .dll) error on reboot please reboot a second time . It is normal for this error to occur once and does not need to be reported unless it continues on every boot 
Derek
Microsoft MVP  Windows - Security
Modern Malware is so involved and difficult to fix that it takes a very long time and a lot of hard work and research to prepare the fixes for you. A large part of my time is spent helping you
Would you do all this for nothing?
 I run this site to raise funds for Hedgehog Rescue
Please donate if I have helped you or you have found this site useful.


Indrananda

  • Guest
Re: MBAM problems
« Reply #11 on: January 01, 2010, 17:43:09 »
Upon the first attempt to install, I received an error code: 702 (0, 453) message. I attempted a second install, was told it was in progress and I needed to restart to continue. Start menu > says 'turn off' because of needed updates. I selected that instead of restart. Turn off computer, wait a bit, then turn it back on. Everything is working fine... Yeay!

Ran update, then quick scan. No detected infections, no reboot needed. Thanks!

Here's the quick scan log (performed after updating to db version 3469):

Malwarebytes' Anti-Malware 1.43
Database version: 3469
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/1/2010 12:36:52 PM
mbam-log-2010-01-01 (12-36-52).txt

Scan type: Quick Scan
Objects scanned: 103602
Time elapsed: 10 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Offline Derek

  • Administrator
  • *****
  • Posts: 11929
Re: MBAM problems
« Reply #12 on: January 01, 2010, 18:06:58 »
*Follow these steps to uninstall Combofix and the other tools it downloaded to remove the malware*
*  Click START then RUN
*  Now type Combofix /Uninstall in the runbox  and click OK.  Note the space between the X and the /U, it needs to be there.


This will also purge the restore folder and clear any malware that has been put in there. Now Empty Recycle bin on desktop Then reboot.

go here http://www.thespykiller.co.uk/index.php?page=3 for info on how to tighten your security settings and how to help prevent future attacks.

and scan here http://secunia.com/software_inspector/ for out of date & vulnerable common applications on your computer and update whatever it suggests

Then pay an urgent visit to windows update & make sure you are fully updated,  that will help to plug the security holes that let these pests on in the first place
Derek
Microsoft MVP  Windows - Security
Modern Malware is so involved and difficult to fix that it takes a very long time and a lot of hard work and research to prepare the fixes for you. A large part of my time is spent helping you
Would you do all this for nothing?
 I run this site to raise funds for Hedgehog Rescue
Please donate if I have helped you or you have found this site useful.

 

Donations

You have come to The Spykiller for help because your Antivirus or Antispyware hasn't been able to fix your problem.

Modern Malware has become so involved and difficult to fix that it takes a very long time and a lot of hard work to read all the logs posted here and research and prepare the fixes for you. In many cases each part of the fix takes about 30 minutes to prepare, so a large part of my time is spent helping you

Would you do all this for nothing?

The reason I run this site is to raise funds for Hedgehog Rescue

Please donate if I have helped you or you have found this site useful.

You can donate safely and securely by using the paypal service, just click on one of the buttons below.

To donate in UK £

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Any amount no matter how small is gratefully accepted and needed to ensure we keep the Rescue Centre running

To donate via paypal when the button doesn't appear or the link doesn't work: just go to www.paypal.com or your country's paypal log in page and chose send money and use help@thehedgehog.co.uk as recipient email address and select other service as the option. then follow prompts


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You have come to The Spykiller for help because your Antivirus or Antispyware hasn't been able to fix your problem.

Modern Malware is so involved and difficult to fix that it takes a very long time and a lot of hard work to read all the logs posted here and research and prepare the fixes for you.
In many cases each part of the fix takes about 30 minutes to prepare, so a large part of my time is spent helping you

Would you do all this for nothing?

I run this site to help raise funds for Hedgehog Rescue

Please donate if I have helped you or you have found this site useful.

You can donate safely and securely by using the PayPal service, just click on one of the buttons below.

To donate in UK £

To donate in US$

To donate in Euro €

Any amount no matter how small is gratefully accepted and needed to ensure we keep the Rescue Centre running